Please read this page in its entirety. This is your contractual agreement for working with Aspire Business.
Unless you provide written disagreement with any of these terms within the first 24 hours of your first payment, your payment binds you to this contract.
Aspire Business is not required to honor any disagreement or make changes to terms below.
Our Shared Understanding
Trust and mutual respect are essential parts of the work we will do together.
It’s important for you to know the principles and ethics that guide this work. Unless otherwise noted, the terms that follow apply regardless of the type of service is rendered, or whether it is a group or individual session.
The agreement below is presented to make sure we have clarity and mutual understanding about these matters. You should also know I subscribe to the Code of Ethics of the International Coach Federation (ICF).
I invite you to openly discuss any concerns or questions that may arise during our working together. I am happy to explain any aspect of your session or of the information on this page.
I appreciate the opportunity to be part of your growth and business development.
Agreement for Services
This document represents a business agreement between you as a client and ASharie Enterprises, LLC dba Aspire Business for coaching/consulting services and services/products packages which may be delivered alone or incorporated into related services mutually agreed upon such as writing, project management, training or a group program, etc.
Services are provided by Ashley Thompson and others (when mentioned and previously agreed upon) through Aspire Business. The term practitioner is used to refer to the coach or consultant (singular or plural) providing the services to you. The terms “we” and “us” is used interchangeably to refer to those delivering services whether singular or multiple.
The services to be provided by the practitioner to the client that are covered by this agreement are coaching, or consulting and/or some combination thereof.
- Venue – This agreement will be considered to have been made in and will be interpreted under the laws of Fairfax, Virginia USA.
I. Payment Agreement
Payment is due before scheduling sessions. If you have opted to pay via payment plan, the first payment is due before series can begin. If have any questions about fees please ask them.
If at anytime there is an outstanding past due payment amount, please consider the project on "pause" until payment is up to date. All content creation and strategy within the project will be on hold and withheld until your balance is up to date. You can make all your payments online via debit/credit card through Stripe.
Get Schooled, Get Organized
Payment is due in full before services are rendered and/or products are delivered.
II. Refund Policy // Cancellation of Services
All purchases for products (Get Schooled, Get Organized) are non-refundable. You will not be reimbursed for any unused portion of services provided.
Get Coached: Refunds requested in writing prior to the beginning of the services being administered will be given in full, less an administrative fee. As a client, you may terminate your coaching contract at any time in writing. Any monies owed at the time of cancellation will become due immediately.
In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, Aspire Business may decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Aspire Business where practicable, and will receive a partial refunded any advance payments made for coaching sessions not yet provided.
III. Coaching Call Details
Scheduling Calls. My availability is dependent upon appointment type. If you wish to book an appointment outside of the available times, please email email@example.com and I will do my best to accommodate you.
Cancelling/Rescheduling Calls. If a call is rescheduled or canceled on the your (the clients) end, you will be charged a $75 fee. This includes rescheduling due to incomplete/insufficient intake form completion a minimum of one week prior to call time. In the event that I have to cancel/reschedule a call, you will $30 credit, as well as the first available time that accommodates your schedule. True emergencies are the rare exception and will be evaluated on a case by case basis. If on occasion we choose to waive this, it does not mean the policy has changed.
Telephone Charges. Charges are the responsibility of the client. Since most session calls are recorded this means, unless otherwise note, calling in to a conference call line located in the United States. The conference line information will be included in your welcome materials.
Iv. Intake Questionnaire(s)
Each service has an applicable intake questionnaire, to make sure that I am prepared, and we are on the same page prior to your call. I must receive the completed intake form one week (7 days) prior to your appointment time. This policy is strictly enforced, to insure the highest quality of work to you. If I do not receive the completed questionnaire on time, the call will be rescheduled and a $75 fee will be incurred. This fee must be paid prior to rescheduling.
This questionnaire is required with scheduling your appointment. Should you have any issues completing/scheduling please contact Aspire Business.
Get Schooled, Get Organized
When prompted, certain services/product require an intake questionnaire to assist in completion of services/products. Services are rendered in the time allotted per description, upon the adequate completion of the survey. Should you have any issues completing/scheduling please contact Aspire Business.
V. Client Support
Client support is provided on a product by product basis. Details are included in the service description. I will 100% be available to you for the duration of your service package. My preferred method of communication is via e-mail. This helps to insure that all communication and information is documented in one place for ease of access by all parties.
Client office hours: Monday - Friday 11am - 2Pm
Priority client only email: firstname.lastname@example.org
VI. Commitment & Expectations
Get Coached: This relationship is entirely about you. My commitment to you is that you will have my complete attention during our time together. Session times are clearly defined, and we will work to fulfill all requirements within the allotted time frame. Throughout the working relationship, you will engage in direct and personal conversations.
The power of a coaching or consulting relationship is ultimately granted by the client. The most important thing is that you be present and authentic. Say what you are thinking and feeling. Ask for what you want. Don’t worry about editing what you’re going to say. If you come to a place you feel the relationship is not working as desired, please talk let me know. It is my goal to match your needs and expectations with my services in a way that is useful to both you and your business.
Confidentiality and your privacy is a high priority. You are also expected to respect the privacy of Aspire Business as well. While you’re free to share what you experienced and learned -- please treat as confidential any specific business materials, activities, documents etc obtained from Aspire Business .
Coaching log. As part of an ongoing professional coach credentialing process, I may document client names, contact information and session times in a confidential log. The log does not include the topics discussed. Where meetings include consulting, teaching or other services in addition to coaching the amount of time spent coaching will be documented. This log of cumulative coaching hours is periodically submitted to certifying bodies (e.g. International Coach Federation) who also hold it in confidence. Occasionally these certifying bodies audit the submitted logs, so it is possible although unlikely you may be contacted to verify that a coaching relationship existed. In this unlikely situation we appreciate your cooperation which enables your practitioner to continue professional development.
Supervision & Call Recordings. Calls are usually recorded without further permission for confidential use for the practitioner’s professional development. I may share these recordings and/or discuss sessions with mentors, supervisors, legal advisers or credentialing boards when deemed appropriate for learning and professional development. I will make good faith efforts to ensure these parties keep everything strictly confidential. Whenever possible, client names are not mentioned and identifying personal details are omitted or changed.
Teaching Situations & Case Studies. I may mention topics or situations discussed but will be careful to not to mention personally identifying details without your permission.
Administrative Assistance. From time to time administrative help may be retained for matters such as data entry, bookkeeping, etc. In the course of performing such duties these professionals may have access to confidential client data. Reasonable good faith efforts will be made to ensure that privacy and confidentiality is maintained throughout all such processes and by all such individuals.
Miscellaneous. You should also be aware there are various risks to your privacy that are out of our control. Among them, email and the phone are not completely secure means of communication. If, for example, you have concerns about being at risk for domestic violence, or child custody battles, or a dispute with a business partner, this may be an area of concern for you. In such cases you should seek help from legal and privacy experts to help you with that. While your privacy is important to us, you should know that we do not make any promise to fund a court battle in the highly unlikely case a court order required us to disclose information.